e Sabong Privacy Policy

1 Overview

e Sabong ("we", "us", "our") is an online betting and gaming platform operating at esabong.app, serving players in the Philippines. This Privacy Policy describes how we handle the personal information you provide or that we collect when you visit our website, create an account, or use any of our services.

We take your privacy seriously. This policy is written in plain language so you can understand exactly what's happening with your data — no confusing legal jargon. If you have any questions after reading this, feel free to reach out to our support team.

By registering or using e Sabong, you agree to the terms of this Privacy Policy. This policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

2 What We Collect

We collect different types of information depending on how you interact with the platform:

Information you provide directly:

• Full name, date of birth, and government-issued ID details (required for KYC verification)
• Email address, mobile number, and account password
• Billing or payment details — such as your bank account number or e-wallet details used for deposits and withdrawals in Philippine Peso (₱)
• Any documents submitted for identity verification or support requests

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Login timestamps and session activity logs
• Betting and gaming history associated with your account

3 How We Use Your Data

We use the information we collect for the following purposes:

• Account management: To create and maintain your account, process your login and OTP verification, and manage account security.
• Service delivery: To process bets, credit winnings, handle deposits and withdrawals in ₱, and ensure smooth access to all platform features including live casino, sports betting, slots, and fish games.
• Identity verification (KYC): To verify your age, identity, and eligibility in compliance with applicable requirements and to prevent underage gambling.
• Fraud prevention: To detect suspicious activity, prevent money laundering, and protect both players and the platform from abuse.
• Customer support: To respond to your queries, resolve disputes, and assist with account issues.
• Platform improvement: To analyse how players use the platform, identify bugs or usability issues, and improve features over time.
• Responsible gaming: To monitor patterns that may indicate problem gambling and to enforce account limits or self-exclusion requests as described in our Responsible Gaming page.
• Communications: To send account-related notifications such as transaction confirmations, security alerts, and updates to our policies.

We do not use your data for automated decision-making that produces legal or significant effects without human review.

4 Sharing Your Data

e Sabong does not sell, rent, or trade your personal information to third parties for their own marketing or commercial use. We may share limited data only in the following circumstances:

• Payment processors: Your financial details are shared only with the payment service providers facilitating your deposits and withdrawals (e.g., Philippine bank transfer services, GCash or Maya processing networks). These providers are bound by strict data handling agreements.
• Game suppliers: Third-party game providers may receive anonymised session data necessary to operate games on our platform. They do not receive your personally identifiable information.
• Legal obligations: We may disclose your data if required by law, court order, or at the request of competent Philippine authorities — for example, in the context of fraud investigations.
• Business operations: Trusted service providers who assist with platform hosting, analytics, and technical support may have limited access to data, strictly for performing those services and under confidentiality agreements.

5 Cookies & Tracking

e Sabong uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences and keep your session active.

We use the following types of cookies:

• Essential cookies: Required for basic platform functions, such as keeping you logged in and processing transactions securely. These cannot be disabled without affecting core features.
• Analytics cookies: Help us understand how players navigate the site, which pages are most visited, and where users encounter problems. This data is anonymised and used to improve the platform.
• Preference cookies: Remember your settings and display preferences so you don't have to re-enter them each visit.

You can adjust cookie settings through your browser at any time. Disabling essential cookies may affect your ability to use certain features of the platform.

6 Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• OTP (one-time password) verification for account login and sensitive actions
• Access controls that limit which staff members can view personal account data
• Regular security audits and monitoring for suspicious access patterns
• Encrypted storage for sensitive data including payment information

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please never share your password or OTP with anyone, including people claiming to be e Sabong staff.

If you suspect your account has been compromised, contact our support team immediately so we can take protective action.

7 Data Retention

We keep your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account data is retained for the duration of your membership on e Sabong.
• Transaction records are kept for a minimum period to comply with applicable financial recordkeeping requirements.
• KYC documents are retained for a period following account closure, in line with identity verification best practices and legal obligations.
• If you request account deletion, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

8 Your Rights

As a player based in the Philippines, you have the following rights with respect to your personal data held by e Sabong:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete information in your account.
• Right to erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to object: You can object to certain uses of your data, such as analytics-based profiling.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable period and may need to verify your identity before processing the request.

9 Minors & Age Restriction

e Sabong is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has registered an account, that account will be immediately closed and any associated data will be deleted.

If you believe a minor has created an account on our platform, please notify us at [email protected] so we can take prompt action.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When we do, the "Last Updated" date at the top of this page will reflect the revision date.

For significant changes, we may notify registered users via email or an in-platform notification. Continued use of e Sabong after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to exercise your rights, please reach out to our support team. We're available 24/7.

You can also find answers to common questions on our FAQ page.